Alexandra Femminilita Fashion

Returns Policy

 

We are committed to make sure our customers are fully satisfied with their purchase.

If you are not happy with your order or our product does not match your specifications, you may return your order within 7 days after receiving the delivery. Please follow the return procedure defined below.

RETURNS PROCEDURE

For returns please email us at info@alexandrafemminilita.com. Be sure to include your full name, reason for return, would you prefer exchange or refund, and order number. You can find the order number in the confirmation email revceived upon purchasing. The subject of that email would be “Your Alexandra Femminilita Fashion order has been received!”

All items may be returned for exchange or refund. Kindly contact us within 7 days after getting your hands on the package and tell us your reason. If the 7 days have passed we are not able to take back any products, so please react as soon as possible if you have a problem with your order.

We send you instructions how to return your item, you have to let us know at info@alexandrafemminilita.com that you have shipped it. All returns and exchanges need to be shipped back to us no more than 5 days after receiving instructions on how to do it.

All items sent back to us need to be in perfect new condition with tags attached. We are not able to take back any items for exchange that do not have tags attached. All merchandise returned for replacements are subject to full inspection. Please note that if any items are returned stained or soiled, the exchange or refund will be refused. In case of a refund, money will be returned in 10 days after the inspection.

The shipping & customs cost for returning items for an exchange are not covered by our shop. We do not refund return shipping & customs costs. The shipment costs to send back goods are AT CUSTOMER’S EXPENSE.

If you decide to exchange color/size of the item, please be informed that, after having received your return, we will re-send the item with the new color/size requested at OUR EXPENSE and depending on availability.

We suggest when sending packages back to us, to use trackable postal service.

Please note that we are not responsible for items damaged or lost in shipping. In that case you must file a claim with the carrier. 

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